FAQ

Want to Go Smarter? Here are some of our frequently asked questions.

Am I insured for windscreens and tyres?

Only if you opt for the Go Smarter Comprehensive Protection Cover at an extra $24 per day.

Are all Snap Rental Cars Automatic Transmission?

Yes all of Snap Rentals’ cars are automatic. Don’t worry if you’ve never driven an automatic car before. As the name suggests it is easier than a manual or ‘stick’.

Can I drive as much as I want? Any restrictions on kilometres?

We have unlimited kilometres with all our vehicles.

Can I pick up after hours?

Yes you can, however there is a small convenience fee added to your booking for this. You can select this while you make your booking. Our afterhours pick up points are located close to the airports. All details are provided at time of booking.

Can I use my overseas drivers licence?

Yes, as long as it is in English. Otherwise you will have to apply for an “International Driver’s Licence” before coming to New Zealand.

Can we smoke in your vehicles?

We do not allow smoking in the vehicles.

Can you deliver a vehicle to our hotel/motel?

You need to come to our office to collect your vehicle so we can complete the necessary documentation. We offer transfers to collect you from the airport or your hotel/motel within the airport area for an additional charge of NZ$10.

Do I have to pay a bond?

Unlike other companies we do not charge any bond to book a vehicle. We simply require a credit card imprint with the Rental Agreement. We will hold this credit card on file and only charge it in the unlikely event of an accident or infringement. If you do not have a credit card however, we will require a cash bond of NZ $2000 (the full excess amount). This will be returned to you in 3 weeks if there is no loss/damage or any reported incidents, speeding fines or parking tickets.

Do I have to pay a deposit at the time of booking?

No, we do not charge a deposit when you make a booking with Snap Rentals. A credit card or debit card is required at the time of booking. Full payment for the rental is charged on the day of pickup.

Do I have to pre-book the ferry service across Cook Strait?

During the peak summer season, from December to March, it is advisable to pre-book ferry services in advance. We would be happy to arrange this for you before you arrive. Please let us know your preferred crossing date(s) and time(s) and we can book a ferry crossing for you on the Interislander. We get some really great prices.

Do I need snow chains in New Zealand?

This is dependent on where in the country you intend to travel and over which season. If you are traveling in the South Island over winter and want to take in some of our mountain scenery – then you probably will not get far without snow chains! You can add snow chains to a booking you make on our website, or pick up a set when you arrive at the depot – for only $30.00 per hire.

Do you hire to Restricted or P Plate Licence holders?

Yes, Snap Rentals does hire to holders of Restricted or P Plate Licences. If you only have a restricted or P Plate Driver’s Licence you will be required to take out the “Restricted License (P Plates) Insurance”. This costs $29.00 per day, and includes all the benefits of Go Smarter Comprehensive Protection Cover, such as $0.00 excess and bond.

Do you offer a zero ($nill) excess?

Yes, if you take ourGo Smarter Comprehensive Protection Cover at an extra $24 per day, you have a zero ($nil) excess. It is well worth it and we recommend you take the Go Smarter Comprehensive Protection Cover.

Do you offer one way rentals?

We sure do! Feel free to collect your Snap from one of our depots (Auckland, or Christchurch) and return it to another. During the summer season there is sometimes a “One Way Fee”, but this is outlined at the time of booking.

How and when should I make my booking?

We always suggest that as soon as you know the dates you wish to travel you should go online and book. The best way to book is via our secure server booking page. Or if preferred, just give us a call! You will need a credit or debit card either way.

How can I amend or cancel my booking?

If you want to change or cancel your existing booking please contact us as soon as possible. This is so we can make sure any extensions are available and to reduce the cost to you for cancellations. Simply go to the contact page and make an enquiry, or email [email protected] Please ensure you quote your confirmation / reference number of your booking.

I cannot afford $24 per day, are there any other excess reduction options?

Yes, we have insurance cover for an extra $16 per day which is called “Baseline Excess Reduction” and reduces your excess to only $200.00.

If I have an accident and I am at fault, will I lose my entire excess?

You will be liable for up to the amount of your excess towards the repair cost. If the damage is minor, you will only be charged the repair costs and not the entire excess. If your excess is zero ($0) you will not be charged at all (as long as you do not breach our Terms and Conditions).

Is it safe to use my credit card?

Yes. Security of our customer’s credit card is taken very seriously. To ensure your security, all credit card transactions are secured by SSL that encrypts the credit card number to make it unavailable to any other party.

Is there a refund if I shorten my hire while on holiday?

No, there are no refunds if you return your car earlier than the reserved period. However your travel insurance may in some circumstances cover the unused portion.

What currency will my credit card be charged?

All credit card transactions will be processed in New Zealand dollars (NZ$). This applies to all bookings made through our website.

What does it mean by 24 hour booking?

Our rates are set in 24 hour periods which means that you are charged a daily 24 hour block from the time you pick up the vehicle. That vehicle is due back within 24 hours of your pick up. For example if you pick up a vehicle at 1pm on a Tuesday, that vehicle will be due back before 1pm on the Wednesday to avoid being charged another day.

What does the rental insurance cover?

The rental insurance cover restricts the maximum you are liable for in the event of an accident (as long as you do not breach our Terms and Conditions). It does not cover you for any personal loss or injury.

What happens if I break down or need assistance during my holiday?

Our cars are supported by a 7 day, 24-hour emergency breakdown service of nationwide reputable service agents. They will deal with any mechanical problems that may arise. We can also authorize you to spend up to NZ$100.00 in emergency repairs so that you can deal with minor matters speedily or when convenient to you however please produce the receipt when you return from your hire for a refund.

What is included in the rates?

Snap offers the best rates on New Zealand car rental. Our rates are inclusive of GST Tax, basic insurance (with $2000 excess), unlimited mileage, and 24 hour roadside assistance.

What is the minimum driver age?

Snap Rentals hires to anyone 18 years or older. All you need is a valid driver’s licence.

Where are your offices located?

We have two depots in New Zealand located near Auckland and Christchurch Airports.

Which credit card types do you accept?

We accept Visa, MasterCard, and American Express (Amex). Please note that Visa and MasterCard, credit cards and debit cards, have an additional fee of 2% when used and Amex cards have an additional fee of 5% when used. There are no fees for paying in cash.

Why do I need a credit card?

We require a credit card to secure your booking. We hold this credit card on file – and will only charge it in the unlikely case of an accident or infringement. In case of an accident you will be charged up to NZ $2000 as an excess. If you have taken out additional insurance with us however, you will only be charged the amount agreed to under your selected insurance option.