We are closely monitoring the Coronavirus situation around the world. Customer safety and wellbeing is always our absolute priority.
We’ve introduced some temporary flexibility into our cancellation policy to give our customers additional time and options around their upcoming hire. The normal cancellation policy will not apply to customers who have made bookings directly with Snap Rentals, meaning customers can cancel their trip anytime upto the point of vehicle collection. These new rules are available until further notice unless otherwise stated.
Customers who have booked via third party booking agents, will need to contact their agents to discuss their cancellation policies.
Due to the announcement by the New Zealand Government on 14th March 2020, your trip to New Zealand may be affected and you may need to amend or cancel your hire with Snap Rentals.
Made a booking dirrectly with Snap Rentals
Please fill in our contact form if you require a change to your booking.
Made a booking via a third party booking agent
Please contact your booking agent.
More information on the Government's announcement can be found at https://www.safetravel.govt.nz/news/returning-overseas