COVID19 Update

COVID19 Update

Snap Operation at current NZ Alert Level

The most recent alert level updates mean the way we do business has to change slightly to support the team of 5 million. The below information will be updated Alert Level changes to help keep you in the know about how Snap is responding

Alert Level 3

At Alert Level 3, Snap's Depots will be open daily for contactless vehicle collection and drop off to all customers. Safety precautions are in place - please follow staff instructions and practice physical distancing on site to ensure everyone is kept safe. 

Please note there are restrictions on inter-regional travel at Alert Level 3. Please refer to for more information on these restrictions.

Alert Level 2

At Alert Level 2, Snap's Depots will operate as normal (i.e. not contactless), with increased depot & vehicle cleaning procedures in place.

We encourage customers to practice physical distancing on site to ensure everyone is kept safe. 

Q and A

I currently have a vehicle on hire, what do I do?

Please get in touch with the Snap team via the contact form below. One of our team members will then reach out to you to inform you of next steps.

I would like to amend/cancel my booking with Snap

No worries, so long as you booked directly with Snap Rentals, your booking is 100% refundable with no fees at all!

Please complete the form below to submit your amendment/cancellation - our team will then be in touch with a confirmation


Please only complete this form if you currently have a Snap vehicle, or you are wanting to amend/cancel your booking with Snap for Covid/Lockdown related reasons

I am getting in touch about:


Thanks for getting in touch - our team will get back to you as soon as they can!